FIRST. – PRICE, CANCELLATION AND REFUND

The rental prices are detailed on the web before beginning the reservation process.

No reservation is considered firm, nor, therefore, will it bind chartermanta.com (hereinafter the LESSOR), until the payment of the amount agreed as a reservation has been produced, justified and duly verified.

In the event that the payment of the total agreed price is not duly justified, or even if it has been made, the CLIENT intends to cancel the reservation, the reservation will be without effect and the LESSOR will take over the amount already delivered as reserve, as compensation and management expenses. See cancellation conditions.

BY THE CLIENT

If the CLIENT cancels the reservation, the OWNER shall refund the following percentages of the advance payment made for the reservation:

• Cancellations made up to 7 days before the boarding date and time: 100% of the advance payment will be refunded.
• Cancellations made between 6 days and 2 days before the boarding date and time: 50% of the advance payment will be refunded.
• Cancellations made within 48 hours prior to boarding, on the same day of boarding, or in case of no-show: No refund will be issued, as the OWNER may have rejected other reservations or rental requests due to the booked date and time being blocked and confirmed in its reservation management system.

BAD WEATHER CONDITIONS

Cancellation due to bad weather may be decided by the boat captain or when the following conditions exist:

• Strong waves with a wave height greater than 2 meters in the area where the boat excursion takes place.
• Strong winds exceeding 20 knots.
• Rain lasting more than 20% of the total rental duration. In this case, the reservation will be rescheduled for another day if possible, depending on both the client's and the boat's availability (same price and capacity conditions).

If rescheduling is not possible, the OWNER shall refund the full payment within 48 hours by bank transfer to the same account from which the client made the payment.

BY THE OWNER:

The OWNER reserves the right to cancel the departure due to boat problems, adverse weather conditions or similar circumstances, or for any evident force majeure reason, refunding 100% of the reservation amount or postponing the reservation by mutual agreement.

SECOND. -OWNER LIABILITY DISCLAIMER

The OWNER’S responsibility is limited solely to making the boat and skipper available to the CLIENT for use and undertakes that the vessel will be in perfect operating condition in accordance with the stipulations established in this agreement.

Under no circumstances shall the OWNER be liable to the CLIENT or third parties for damages, injuries or loss of personal belongings occurring during the use of the vessel.

THIRD. – CLIENT OBLIGATIONS

The CLIENT and any persons for whom the CLIENT is responsible undertake to comply with the following conditions regarding the use of the vessel:

• Use the vessel in accordance with good seamanship practices and in compliance with the regulations of the Maritime Authority, Port Authority, Customs and Police.
• The vessel may only carry the maximum number of passengers legally permitted according to its authorized capacity.
• The vessel subject to this agreement shall be used exclusively for recreational navigation and may not be used for commercial, profit-making or illegal activities.
• The vessel may only navigate within waters authorized for its category. Under no circumstances may the vessel leave Ecuadorian territorial waters.
• It is forbidden to transport weapons, animals, narcotics or any toxic, dangerous or illegal substances.
• Respect the common use rules of the vessel.
• Respect and care for the safety of the crew and the vessel.
• Ensure responsible behavior during the use of the vessel and be liable for the actions of all persons under their responsibility.
• Immediately notify the OWNER or skipper of any accident, incident, loss or damage affecting the vessel or its equipment.

In general, the CLIENT or the persons for whom the CLIENT is responsible shall be liable for any damage caused to the rented vessel during the rental period, as well as for the loss or disappearance of any of its elements or accessories. Any damage, deterioration, loss or disappearance affecting the vessel shall entitle the OWNER to claim compensation from the CLIENT for the damages caused.

FOURTH.- NOTIFICATIONS

Any notification or communication that may or must be made between the parties in relation to the reservation of the vessel shall be made in writing and sent by email to info@chartermanta.com or via WhatsApp.

If during the execution and performance of this agreement either party changes any of the information previously provided, such party must duly notify the other contracting party.